The problem with healthcare phones

Your patients can't get through. We fix that.

GP practices and dental surgeries face the same problem every 8am: every line is jammed, patients hear an engaged tone, and reception staff are overwhelmed. Legacy phone systems weren't built for modern call volumes.

Virtual Voice Office adds call queuing, call groups and auto attendant routing on top of your existing number — so patients get through and staff can manage demand intelligently.

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Eliminate the engaged tone

Call queuing holds patients in line with music and a position update. No more "engaged" — every call is answered or queued.

Call groups for reception teams

Incoming calls ring every available receptionist simultaneously. First to answer takes the call. No more calls piling up on one desk.

GDPR-compliant call recording

Record calls for training and audit. Recordings are stored securely, accessible only to authorised users, with configurable retention periods.

Patient record screen-pop

Integrate with your patient management system so the patient's record appears on screen the moment their call connects.

Who we work with

Healthcare organisations we support

GP Practices

Call queuing and call groups for high-volume morning rushes. Auto attendant routing for appointments, repeat prescriptions and urgent queries. Works alongside NHS systems.

Dental Surgeries

A professional front-desk number with an auto attendant, appointment reminder outbound calls and call recording for patient consent verification.

Opticians

Multi-branch practices with a single main number routing to the correct practice. Appointment booking auto attendant keeps reception free for in-store patients.

Care Homes

Separate extensions for reception, nursing station and management. Out-of-hours calls route to on-call staff mobile. Emergency line always prioritised.

Private Clinics

Direct-dial numbers for each consultant. Secure call recording for clinical governance. Professional auto attendant for a polished patient experience.

Pharmacies

Handle prescription queries and stock enquiries on a queued line. Separate extension for the dispensary and front counter with call group overflow.

Compliance

Built with healthcare security in mind

UK data centres

All call data and recordings are processed and stored in UK-based data centres. No data leaves the United Kingdom.

Encrypted in transit

All calls are encrypted using TLS/SRTP. Recordings at rest are AES-256 encrypted with role-based access controls.

GDPR support

Configurable retention periods, user access logs and data processing agreements available on request for regulated environments.

Pricing

Plans for every size of practice

Office Line

£5.95/mo

ex VAT · billed monthly

✓1 direct-dial business number
✓iOS, Android, PC & Mac apps
✓Voicemail to email
✓Call forwarding & divert
✓Emergency address registered

Rolling monthly

Choose plan→

FULL SYSTEM

Office Pro

£12.95/mo

ex VAT · billed monthly

✓Everything in Office Line
✓2,000 inclusive UK landline & mobile minutes
✓Call recording & voicemail transcription
✓Business hours & call routing
✓Hunt groups & call transfer
✓We configure your setup

Rolling monthly

Choose plan→

Multi-receptionist practice? Build a team package with per-person pricing.

Build a team package

FAQs

Questions from healthcare organisations

Is Virtual Voice Office suitable for a GP practice?+

Yes. We work with primary care networks, GP practices and NHS-adjacent organisations. Our system supports call queuing, call recording and integration with patient management software.

Is call recording GDPR compliant?+

Call recording is stored securely and access is restricted to authorised users. We can help you set a retention policy and configure the system to meet your organisation's GDPR obligations.

Can we handle a high volume of morning calls?+

Yes. Call queuing keeps patients in a queue with hold music and a position announcement. Hunt groups ring multiple receptionists simultaneously so the first available answers. This eliminates the engaged tone problem.

Can we record calls for quality and training?+

All calls on Office Pro and team packages include optional call recording. Recordings are accessible in your portal and can be downloaded for audit or training purposes.

How quickly can we go live?+

Most healthcare practices are live within 24–48 hours of signing up. If you're porting an existing NHS number, allow 5–10 working days for the port — your existing line keeps working in the meantime.

Phone systems that put patients first