Features | Virtual Voice Office

Included as standard

In every multi-user account

Direct-dial number per userINCLUDED

Every team member gets their own published number so customers reach them directly.

Direct-dial numbers (DDIs)INCLUDED

Each user gets their own published number so customers reach them directly.

Call transferINCLUDED

Move live calls to any colleague, team or external number in a tap.

Voicemail to emailINCLUDED

Audio and transcript delivered to the right inbox automatically.

Apps on all platformsINCLUDED

iOS, Android, Windows PC and Mac. One identity across every device.

Call recordingINCLUDED

Record, store and search calls for training and compliance.

We configure

Set up by our team, to your spec

Tell us how your calls should flow and we build it with no admin headache for you.

IVR auto-attendantWE CONFIGURE

"Press 1 for sales…" menus that route callers to the right place.

Hunt groupsWE CONFIGURE

Ring teams in sequence or all at once so calls are always answered.

Business hoursWE CONFIGURE

Different routing in and out of hours, plus holiday handling.

On-hold music & messagesWE CONFIGURE

Custom hold music and announcements that reflect your brand.

Emergency address: a legal requirement

Ofcom requires an emergency address for every number, so the emergency services can find you if anyone calls 999. We collect it during setup and you can update it any time from the portal. It takes seconds and keeps your team safe.

Bring your business numbers with you

Port geographic numbers for £29.95 and non-geographic for £69.95 ex VAT. No downtime: your lines keep ringing until they switch.

Port my numbers→