The problem with using your personal mobile

You're losing jobs before they even ring

When a customer searches for a plumber at 11pm and sees your personal mobile number, they call — but if you don't answer, they call the next person on the list. There's no voicemail, no professional message, and no second chance.

Virtual Voice Office gives you a proper business number on an app on your existing phone. Professional voicemail, call forwarding, business hours — looking like an established firm for less than a month's worth of diesel.

Get my business number Request a call back

Keep your personal number private

Your business and personal numbers are completely separate. Job enquiries go to the app; personal calls go to your normal dialler. You decide which to answer.

Professional voicemail to email

Missed a call on site? An audio file of the voicemail lands in your inbox within seconds. Call them back when you're free.

Business hours setting

Set your working hours and out-of-hours calls play a professional message: "We're closed — call back Monday or leave a voicemail." Stops evening interruptions without losing enquiries.

Grow from sole trader to a team

Take on an apprentice or office admin? Add them on their own extension for £8/mo. One main number, multiple people answering it.

Trades we work with

Whatever the job, the phone should just work

Plumbers

A 24/7 emergency line on the same number as your daytime business line — calls route differently based on time of day. Emergency calls never go unanswered.

Electricians

Professional number with call recording for quoting calls. IVR handles new enquiries vs existing job updates — no more getting cut off mid-wiring.

Builders & contractors

A team package connects your site manager, estimator and admin on one number. Clients call the main number and reach the right person.

Decorators

Solo trader? Office Line is perfect: a professional number, voicemail to email and business hours for under £15 a month.

Heating engineers

Handle winter peak demand with call queuing. Every call gets through — no engaged tone — even when the boiler breakdowns are stacking up.

Landscapers & groundworkers

Seasonal businesses benefit from rolling monthly — scale up in spring, scale back in winter. No annual contract to be stuck in.

Compare plans

Simple pricing for sole traders

Office Line

£5.95/mo

ex VAT · billed monthly

✓1 direct-dial business number
✓iOS, Android, PC & Mac apps
✓Voicemail to email
✓Call forwarding & divert
✓Emergency address registered

Rolling monthly

Choose plan→

FULL SYSTEM

Office Pro

£12.95/mo

ex VAT · billed monthly

✓Everything in Office Line
✓2,000 inclusive UK landline & mobile minutes
✓Call recording & voicemail transcription
✓Business hours & call routing
✓Hunt groups & call transfer
✓We configure your setup

Rolling monthly

Choose plan→

Growing a team? Build a multi-user package →

FAQs

Questions from tradespeople

Do I need a new SIM or handset?+

No. Virtual Voice Office is an app on your existing iOS or Android phone. Your business number rings through the app alongside your personal number — no new phone needed.

What happens to calls when I'm on site with no signal?+

You can set calls to roll over to voicemail (with email notification), forward to another number, or play a professional out-of-hours message. Callers never just hear silence.

Can I have different ringtones for business and personal calls?+

Yes. Business calls come through the Virtual Voice Office app with your own chosen ringtone, so you always know before you answer whether it's a job enquiry or a personal call.

Can I use a local number even though I move around?+

Yes. Your 01 or 02 number is local to wherever you choose, not wherever you are. A Sunderland-based builder can carry a 0191 number even while working in Newcastle or Durham.

What if I expand and take on employees?+

Just upgrade. Add users and extensions at any time — £8/user/mo. Each new person gets their own direct-dial number and the app. No new hardware, no engineer visit.

A proper business number. No faff.