Cookie policy — Virtual Voice

This policy explains what cookies we use on virtualvoice.co.uk, why we use them, and how you can control them.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how people use the site. Some cookies are essential — the site would not work without them — while others are optional.

Cookies we use

Cookie	Type	Purpose	Expires
PHPSESSID	Essential	Keeps you logged in to your customer portal during a visit	Session
vv_ck	Essential	Remembers your cookie consent choice (stored in localStorage, not a cookie)	Permanent
vv_sess	Essential	Secure session identifier for authenticated areas	2 hours (idle)
_stripe_sid	Essential	Stripe payment session — required to process payments securely	Session
_stripe_mid	Essential	Stripe fraud-prevention identifier	1 year

Third-party cookies

We currently use no third-party analytics or advertising cookies. If we add any in the future, this policy will be updated and you will be asked for fresh consent.

How to manage cookies

You can change or withdraw your consent at any time by clicking the button below. You can also delete cookies directly in your browser:

Blocking essential cookies will prevent some parts of the site — including your customer portal — from working correctly.

Update your preferences

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Change your mind at any time.

Changes to this policy

We will update this page if we change the cookies we use and notify you via the cookie banner.

Contact

Questions about our use of cookies? Email privacy@virtualvoice.uk.