Why hospitality businesses switch

Your old phone system is costing you bookings

BT business lines, legacy PBX boxes and analogue desk phones were never designed for a busy restaurant on a Saturday night. Engaged tones lose you bookings. Calls to a back-office number that nobody answers lose you covers.

Virtual Voice Office gives every team member their own extension and lets you route calls intelligently — so the right person answers, every time, even when the front desk is flat out.

Build your package Talk to sales

Never miss a reservation

Call groups ring every available team member at once. If nobody answers, calls go to voicemail with an email alert.

Business hours routing

Calls outside opening hours play your message and route to a mobile or voicemail — no customer left waiting in silence.

Apps for iOS & Android

Front-of-house staff use the app on their own devices. No handsets needed — though we stock Yealink desk phones if you prefer.

We configure everything

Tell us how calls should flow and our team builds your auto attendant menus, call groups and hold music. Live in hours, not weeks.

Use cases

Built for every type of hospitality business

Hotels

Route calls to reception, housekeeping, bar and concierge on separate extensions. Guests can dial extensions directly from their room. Night audit calls forward to an on-call mobile.

Restaurants & cafés

A main number with IVR ("Press 1 to book, 2 for takeaway") routes to the right team member. Delivery orders ring kitchen directly. Multiple lines handle a busy Saturday without engaged tones.

Pubs & bars

Single number, multiple extensions. Bar staff handle calls on an app while the landline stays free. Event enquiries go straight to the functions team extension.

Event venues

Hunt groups and call recording help manage high-volume enquiry periods. Auto-attendant handles out-of-hours enquiries and plays event information.

B&Bs & guesthouses

A professional IVR for a single-person business. Calls route to your mobile when you're not at the desk. Looks like a full hotel phone system; costs less than a BT line.

Catering & delivery

Direct-dial numbers for each driver or kitchen station. WhatsApp for Business integration handles customer updates alongside voice orders.

Pricing

Predictable monthly cost, no surprise bills

Office Line

£5.95/mo

ex VAT · billed monthly

✓1 direct-dial business number
✓iOS, Android, PC & Mac apps
✓Voicemail to email
✓Call forwarding & divert
✓Emergency address registered

Rolling monthly

Choose plan→

FULL SYSTEM

Office Pro

£12.95/mo

ex VAT · billed monthly

✓Everything in Office Line
✓2,000 inclusive UK landline & mobile minutes
✓Call recording & voicemail transcription
✓Business hours & call routing
✓Hunt groups & call transfer
✓We configure your setup

Rolling monthly

Choose plan→

Got a team? Build a multi-user package with per-person pricing.

Build a team package

FAQs

Common questions from hospitality businesses

Can I keep my existing hotel or restaurant number?+

Yes. We port geographic and non-geographic numbers at a one-off cost with no downtime. Your existing number keeps ringing right up to the switchover.

How does call routing work for a restaurant taking orders?+

You set business hours and an IVR menu (e.g. "Press 1 to book a table, 2 for takeaway orders"). Out-of-hours calls go to voicemail or forward to a mobile — your choice.

Can staff use the phone system on their personal mobiles?+

Yes. Each user downloads the Virtual Voice Office app on iOS or Android. They can make and receive calls on your business number without giving out their personal mobile.

What if we have multiple sites?+

Multi-site is straightforward. Each location gets its own numbers and extensions, all managed from one account. Call between sites on internal extensions at no extra cost.

Is there a long-term contract?+

No. All plans are rolling monthly with no lock-in. We configure everything for you — if it's not right, you can cancel at any time.

The phone system your front desk actually wants