Works with the tools your team already uses

Collaboration

Microsoft Teams

Make and receive calls directly inside Microsoft Teams. Your Virtual Voice Office number shows as your caller ID, and Teams users can dial out to any UK number without leaving the app. Ideal for businesses already running the Microsoft 365 stack.

• Teams Direct Routing compatible
• Single number across desk phone + Teams
• Works alongside existing Teams meetings & chat

Education

EdTechPro

Virtual Voice Office integrates with EdTechPro to link your school or college phone system directly to your MIS and safeguarding workflows. Caller ID lookup pulls up pupil records, and call logs sync to safeguarding case files automatically.

• Pupil record lookup on incoming calls
• Call logs synced to safeguarding cases
• Multi-site support for academies & MATs

Transport & Dispatch

AutoCab

The UK's leading cab dispatch platform works hand-in-hand with Virtual Voice Office. Incoming booking calls are matched to passenger records in AutoCab, and drivers can be dispatched with a single click from the same screen — no tab switching.

• Caller ID matched to AutoCab passenger database
• One-click dispatch on answer
• Missed call alerts push to dispatch queue

Automotive

Tyresoft

Tyresoft's garage management software integrates with Virtual Voice Office to pop up customer records the moment a call comes in. Service history, upcoming bookings and vehicle details are visible before you even say hello.

• Customer record screen-pop on answer
• Booking notes visible during the call
• Call logs attached to customer history

IVR & Call Routing

FlipCX — Advanced IVR

FlipCX takes Virtual Voice Office's built-in IVR to the next level with AI-powered call flows, dynamic routing and analytics. Build intelligent menus that route by customer type, time of day or agent availability — without writing code.

• AI-powered menu routing
• Dynamic call flows based on CRM data
• Real-time IVR analytics dashboard

Healthcare & Vets

Veterinary Software

Virtual Voice Office integrates with leading veterinary practice management systems. When a client calls, their pet's records, appointment history and medication notes appear on screen instantly — letting your reception team focus on the animal, not the keyboard.

• Client & patient record screen-pop
• Appointment booking from the call screen
• Compatible with RxWorks, VetIT and Provet Cloud

IT & MSP

ConnectWise PSA

Managed service providers running ConnectWise PSA can link every inbound call to a ticket automatically. Caller ID is matched to the company record, a new service ticket is created on answer, and call duration is logged against the SLA clock.

• Auto-create tickets on incoming calls
• Caller matched to company & contact record
• Call time logged against SLA in real time

Messaging

WhatsApp for Business

Run your WhatsApp for Business number alongside your Voice number on the same Virtual Voice Office account. Customers can choose voice or message; your team handles both from one interface. Great for customer-facing teams who take enquiries via chat.

• One number for calls and WhatsApp messages
• Shared inbox for voice & chat tickets
• Message history alongside call logs