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Nationwide deadline · December 2027
561days

Your copper landline is being switched off

The UK's analogue phone network is retiring. It sounds dramatic — but moving your number across is quick, and you stay in control the whole way.

Protect my number
2027 switch-off — three VoIP phones
The basics

What is the switch-off?

BT Openreach is retiring the copper telephone network (the PSTN) by December 2027. Every analogue landline moves to digital — calls travel over the internet instead of a physical wire.

That green cabinet on your street — the one wired to millions of homes with copper — is being decommissioned. When it goes, any line still connected to it stops working.

BT street cabinet with copper and fibre cables, marked to be disconnected
Who's affected

If you have a landline, this means you

Anyone with a copper landline

Standard analogue phone lines stop working when the network is retired.

Telecare & alarm users

Personal alarms and care lines need a digital replacement — plan ahead.

Every UK household

The switch-off is nationwide. It's a question of when, not if.

Your options

Three ways to handle it

1

Do nothing

Your line eventually stops working with no replacement. Not recommended.

2

Wait for your provider

You may be moved to a "digital voice" service on their timetable, not yours.

3

Switch to Virtual Voice

Move your number now, keep it forever, and use it on every device.

The timeline

What happens and when

2025–2026
Early adopters switch

Customers who move now choose their timing, keep their number, and enjoy lower costs from day one.

2026–2027
Rolling exchange closures

BT Openreach continues migrating local exchanges. Providers begin automatically moving remaining customers.

Dec 2027
Copper network retired

The PSTN switches off. Customers still on the old network lose service. Emergency services calls must use VoIP or mobile.

Old BT landline (red X) vs Virtual Voice on smartphone (green tick)
Why Virtual Voice

The simplest way across

Keep your number

We port your existing landline number so nothing changes for the people who call you.

Live in minutes

No engineer, no waiting. Install the app and your line is working today.

From £5.99 inc VAT

Often cheaper than line rental — and you can pay annually to save 10%.

Ready to make the switch?

Take five minutes now and protect your number before the rush. No engineer, no disruption — just your number on a better platform.

Port my number See plans & pricing
30-day refund guarantee · No engineer visit · From £5.99/mo inc VAT
Switch-off FAQs

Common questions

When exactly is the switch-off?+
The copper PSTN network is being retired across the UK by December 2027. BT Openreach are migrating exchanges on a rolling basis — some areas are already live. It's worth moving before your local date rather than being switched automatically.
Will I lose my phone number?+
No. We port your existing number to Virtual Voice so it stays exactly the same — same digits, same area code. Everyone who calls you reaches you without knowing anything has changed.
Do I have to switch right now?+
You don't have to, but acting early means you control the timing. If you wait, your provider will migrate you on their schedule. Moving now takes around 5–10 working days and we handle everything.
What about my home alarm or telecare?+
Devices that connect via the phone line — alarms, telecare units, fax machines, payment terminals — may need a digital alternative. Contact your alarm provider before switching. We can help you understand which devices are affected.
What if I don't have broadband?+
Virtual Voice works over any broadband connection, including FTTC, FTTP, 4G and 5G fixed broadband. If you currently have a landline without broadband, now is the time to arrange one — your provider should offer an affordable option.
Is VoIP as reliable as a traditional landline?+
Yes — modern VoIP is just as reliable, and often more so. Our platform runs on UK-based servers with automatic failover. In the unlikely event of an outage, calls can be diverted to your mobile instantly.
How much does it cost?+
Our plans start from £5.99/month including VAT — often cheaper than line rental alone. You can port your existing number for a one-off £19.99 inc VAT. Pay annually and save 10%.
Can I keep my existing handset?+
If your handset is SIP-compatible it will work with Virtual Voice. Most modern DECT phones won't connect directly, but our apps work on any smartphone, tablet, PC or Mac — you may not need a new phone at all.

Already have a number? Keep it.

We port your existing landline number across in 5–10 working days. One-off £19.99 inc VAT — and you keep ringing as normal until it switches.

Port my number