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Port my number

Keep your existing number

Moving to Virtual Voice doesn't mean a new number. We bring your current landline number across — for a one-off £19.99 inc VAT.

Can I keep my number?

Enter your current landline number and we'll tell you instantly.

The process

How porting works

1

You request the port

Tell us your current number and provider at checkout. We handle all the paperwork, including the Customer Letter of Authority, on your behalf.

2

We arrange the switch

We coordinate with your old provider. Your existing line keeps working as normal throughout the process.

3

Your number goes live

Your number activates on Virtual Voice in 5 to 10 working days. We will confirm by email the moment it is ready.

BT bill showing 0191 number alongside same number on a smartphone
One-off fee
£19.99 inc VAT
Timeline
5–10 working days
Start my port
Paperwork sorted for you
We handle the Customer Letter of Authority process for you as part of checkout. No printing, no posting and no chasing paperwork.
Porting FAQs

Before you switch

Will I lose service while porting?+
No. Your existing line keeps working right up until the moment your number activates on Virtual Voice, so there is no gap in service.
Which numbers can I port?+
Most UK geographic landline numbers can be ported. Tell us your number and provider and we will confirm before anything changes.
How long does it take?+
Typically 5 to 10 working days once we submit the request to your current provider. We will keep you updated by email at each stage.
How much does porting cost?+
A one-off £19.99 inc VAT, added at checkout. There are no ongoing fees for keeping your ported number.
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Running a business?

Direct-dial numbers per user, call bundles and a main company number. Built for teams of 2 to 99. Prices ex VAT.

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