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What do I need to use Virtual Voice?+
A broadband or mobile data connection and a device to install the app on — phone, tablet, PC or Mac. That’s it.
How quickly can I be up and running?+
Minutes. Choose a number, download the app, sign in and start calling. Porting an existing number takes 5–10 working days, and you keep your old line until it switches.
Is there a contract?+
Yes — every plan is a 12-month contract. You can cancel within 30 days for a full refund.
How does annual billing save me money?+
Paying annually takes 10% off your plan — for example £10.80/yr on VoIP 250. We always show the exact £ saving.
Which devices are supported?+
All four: iOS, Android, Windows PC and Mac. One number works across every device you sign into.
Can my whole family use the line?+
Yes. VoIP 250 and Unlimited allow multiple simultaneous calls so family members aren’t waiting for the line.
When am I billed?+
Monthly plans bill on the same date each month; annual plans bill once a year. International calls are added to the following invoice.
How do I see my invoices?+
Every invoice is in your customer portal under Billing, with a downloadable PDF and an itemised breakdown.
Can I keep my number?+
Yes — we port most UK landline numbers for a one-off £19.99 inc VAT. You keep ringing as normal until it switches across.
Will there be any downtime?+
No. Your existing line stays active right up to the moment your number goes live on Virtual Voice.
Can I still call 999?+
Yes. Emergency calls work as normal. We collect an emergency address for your number so the emergency services can find you if you call 999.
What if there’s a power cut?+
Because VoIP uses the internet, calls need power and connectivity. Keep a mobile to hand as a backup during outages — we explain this clearly at sign-up.
Still have questions?
Our UK support team replies fast — usually within one working day.
